Warranty declaration

Warranty conditions

We grant you a guarantee of 12 months on the purchased product in addition to the statutory defect rights. The period for calculating the warranty period begins on the date of the invoice. The territorial scope of the warranty protection is Europe-wide.

The guarantee refers to the freedom from defects of the purchased product, including functionality, material or production defects. Should a defect occur during the warranty period, we will provide you with one of the following services at our discretion within the scope of this warranty:

  • repair of the goods free of charge or
  • exchange of the goods for an equivalent item free of charge.

In the event of a guarantee claim, please contact us as the guarantor:

GIGA Copper Networks GmbH
Rückertstr. 10
40470 Düsseldorf

Warranty claims are excluded in the event of damage to the goods due to

  • Technical modifications
  • Normal wear and tear
  • Improper handling
  • Overvoltages in the power grid
  • Use outside declared operating conditions (temperature, humidity)
  • Non-observance of safety precautions
  • Use of force (e.g. blows)
  • Attempts at repair on your own initiative

A prerequisite for claiming warranty service is that you allow us to examine the warranty claim (e.g. by sending in the goods). Care must be taken to avoid damage to the goods in transit by packing them securely. A copy of the invoice must be enclosed with the goods to enable us to check whether the warranty period has been observed. Without a copy of the invoice, we can reject the warranty claim.

This dealer guarantee by us does not limit your statutory rights against us arising from the purchase contract concluded with us. Any existing statutory warranty rights against us remain unaffected by this guarantee promise. This dealer’s guarantee therefore does not infringe your statutory rights, but rather extends your legal position.

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